This article from Inc goes along with the the post I recently made about empathy and self-control (or self-regulation) and how they affect your ability to lead. This further confirmation that emotions can be a tremendous help in building relationships but can also be a risk if allowed to get out of control.
Learn how to control your emotions, so your emotions don’t control you.
Scott Wilson is currently a Customer Experience Principal at a Fortune 50 company. He is also a marketing and business strategy consultant for small businesses and writes about Leadership, Communication, and Marketing on his blog at scottkwilson.com.